Got questions? We have the answers.

Fire Safety Regulation

Yes! With a 2.4 metre wide walkway for easy access, you can rest assured that all our facilities adhere to the Fire Services Department’s requirements.

Understanding Self-Storage

Self storage allows people and businesses to store their items, at affordable rates, for flexible time periods starting from 2 weeks. Self storage provides secure, store-it-yourself storage rooms for individuals, families and businesses.

As a result, homes become free of clutter, small businesses have space to grow and our customers have peace of mind that their items are in a secure place with round-the-clock access.

Extra Space Asia self storage facilities are modern, clean, bright, well-lit and feature sophisticated 24-hour security systems including a personal access code system which allows customers to access their storage space at their own convenience, seven days a week, 365 days a year. Customers rent their own clean, dry, private, self-contained storage room, and lock it with their own padlocks.

Self-storage offers customers a wide range of storage units, giving them the flexibility to rent space sizes according to their needs. These range from lockers and small 16 sq ft walk-in storage units to big 80 sq ft units. Customers also benefit from the freedom to up or downsize at any time (subject to availability).

Common features offered at each Extra Space Asia self-storage facility include:

  • Unlimited 24 hour x 7 day access via secured pin code access
  • Round-the-clock security CCTV
  • Individually alarmed storage rooms
  • Free use of trolleys
  • On-site assistance from our team of dedicated Customer Service Consultants
  • A retail store that caters to your packing needs
  • Only two weeks termination notice required
  • No penalty for upsizing or downsizing your required storage space

Unlike traditional storage, self-storage makes it possible for you to rent the exact space that suits your specific needs. You do not pay for additional space that you do not require and your storage unit can be upsized or downsized at any time.

In the past, personal and business users had to rely on removal companies and large storage organizations to store their items on their behalf with limited access, no flexibility and long-term contracts.

With self-storage, a customised hassle-free solution is now available.

You can store almost anything. Examples of items for storage are furniture, documents, books, building materials, commercial stock, wine, antiques, sports equipment etc. You can also store your collectibles and any item you value but do not need in your home or office.

If you are uncertain whether your items are allowed for storage at our facility, please do not hesitate to contact any of our customer service consultants and they will be happy to assist you.

Items that do not meet requirements for safety and regulatory compliance are not permitted for self storage. These items include:

  • Hazardous and flammable goods such as explosive, aerosol, gasoline, thinner, paint, LPG, compressed air tanks, batteries, pyrotechnics, toxic agents, oxidising agents and corrosive agents.
  • Perishable items which could decompos. i.e. exposed foodstuffs
  • Living items such as animals and plants.
  • Stolen or illegal goods such as drugs, firearms etc.

Extra Space Asia has dehumidifiers installed in our both Hung Hom and Sai Wan facilities. With 24 hours humidity control, you do not need to worry about your stored items being affected by the high humidity level in Hong Kong.


You have the freedom to access your items seven days a week, 24 hours a day. Go ahead and add or remove items from your storage unit whenever you require.

You will be provided with a unique pin code to access the storage facility. You will use your own lock for your storage unit.

Rental Cost

Once your storage rental has started, access to your storage units is free round the clock.

The price quoted by our Customer Service Consultants includes storage charge, service charges, utility bills and maintenance costs. There are no further hidden costs.

You can purchase coverage for contents insurance which is not included in our rental.

A refundable security deposit of one month storage charge is required at the commencement of storage and refunded when you vacate your storage unit.

A one-time administration fee is required upon commencement of your storage agreement.

The purpose of the security deposit is to safeguard both the storer’s and provider’s legal interests. As long as the storage unit is returned to us in its original state upon vacating your space, the security deposit will be refunded to you in full.

Sign Up and Payment

Not necessarily. You may choose your preferred date, within one month from the day you sign up, to start the rental of the storage unit.

We can reserve a storage unit for you up to one month when you place a one-month storage deposit.

Customers will need to present their ID / Passport for verification, as well as valid contact details. For commercial customers, you are required to bring along your company’s registration details and company stamp to endorse the documents.

You can pay by cash, mail us a cheque, do a bank transfer, through EPS or pay by credit card.

No. Simply sign a short storage agreement, make payment as quoted, and you will be ready to move in. Your contract is a month-to-month agreement with Extra Space Asia and comprises a simple three-page contract, which takes less than ten minutes to complete.


We only require 14 days’ notice of your intention to vacate your space. A refund will be processed for the initial security deposit and any unused monies that you have paid. Notice must be given in writing, either by post or email.


We provide the convenience of purchasing packaging materials at our Box Shop. You will find a wide range of materials including boxes, bubble wrap, markers, tape, shelves, stretch films, pen knives and even padlocks.

No. This is to ensure that you are the sole key holder of your space. You can purchase a new, sealed lock at any Extra Space Asia facility. No one else has a key to that lock except you.

Yes. We have trolleys available, free of charge for customer use.


Our customer service consultants are always ready to answer any queries you may have at any time!

You may call our Emergency Assistance Number after office hours. The number is located on the keypad that can be found at every entrance and exit location of the storage facility.